Earlier this month, we began to see a bunch of people reporting issues with backwards compatibility on Xbox One, Xbox Series X and Xbox Series S, and we're pleased to report that Xbox Insiders are already testing a fix for it.
The issue revolved around installing backwards compatible games from disc, with players being told that there was a "problem getting this content". However, Xbox confirmed this had been "fixed" in an Insider update last week:
"Fixed an issue where Xbox 360 and Original Xbox backward compatible discs would display "There's a problem getting this content" on Home if the Play disc automatically setting was disabled."
Despite the apparent fix, players are still reporting the same issue, so we're assuming it hasn't been rolled out to absolutely everyone yet. Here's an example from the Xbox Support subreddit earlier today:
Fortunately, there's a temporary solution - you need to turn on "Autoplay" in the settings.
This was explained by Xbox developer OscarK on ResetEra earlier in the month:
"Update: we have identified the issue - it is a UX regression in the August update that causes discs with minimal metadata (such as X360 discs) to accidentally throw an exception and be treated as unsupported discs. The underlying installation, activation and licensing systems are unaffected, so there are a couple of workarounds:"
"- Enabling Autoplay (Settings > Devices & Connections > Disc > Play disc automatically) will cause the game to be installed on disc insertion. This setting is enabled by default.
- Push install of the game from the Xbox mobile app."
We're working on a fix internally and assessing impact and next steps, as well as re-examining test passes to ensure this does not happen again in the future. Apologies for the issue but as always thanks for the reports!"
With any luck, this should all be done and dusted in the very near future, but it's worth keeping this workaround in mind if you end up needing it anytime soon. You can always count on Team Xbox to fix things like this pretty quickly!
Have you had any problems with Xbox 360 or OG Xbox discs lately? Let us know in the comments.
Comments 12
Glad to see this is at least something of a priority. BC is easily the best feature of the Series consoles and the one I use most often. It’s astonishing how trash Sony’s BC is, considering the treasure trove of older games at their disposal, just sitting there doing nothing. What a waste.
This was frustrating the heck out of me this weekend. I picked up a copy of Dead or Alive 4 at a used game shop on Sunday and COULD NOT get it to install. Finally I found that auto-start option and it did.
Glad they’re finally fixing it, this has been an issue for a few weeks.
The fact that an issue like this randomly popped up along with a few others makes me wonder if they are doing something behinds the scenes related to Backwards Compatibility. Kinda like how all the old CoD servers 'randomly' got fixed a few days before the Activision acquisition went through.
What i wanna know is MS going to go back and pick some more games to add to BC also now they own activision how about adding more of activisions back catalogue evem going back as far as the 80's
I thought it was only me, glad i'm not alone and they are trying to fix it. The other day i wanted to play Asura's Wrath and the game wouldn't install from the disc but for some reason it let me download the game from the MS Store despite me never buying the game and that worked.
@Mazitron I'll always call BS on that 'we ran out of things we could add' excuse. You're telling me the sequels to Deathspank and Sonic & Sega Racing were on the table but not the first games?
Backwards compatibility is the only feature that Xbox truly has over other consoles. Everything else is just a technical quirk, like Quick Resume, etc. I've played hundreds of hours of BC titles and would love the library to grow bigger. If Microsoft can't understand that it's a massive feature for them that will ultimately only bring them profit and goodwill... That would be sad. The BC team funding couldn't have been higher than that of ONE modern AAA title. Seeing how rough the latest first party games are, I can't help but think that it would have been a better investment.
The only reason I'm still wanting a Series X is BC. It's unfortunate, but they DID port the one game that they had that I really wanted to PS5.
It'd also help if they would add more to the BC library. I think it's BS that 90% of the games on 360 aren't currently playable without digging out a 360
@vrubayka Most big companies like Microsoft don't see the value in funding smaller projects - they don't care if it made a massive profit for what it was because the profit wasn't AS big as the AAA games. Which is especially stupid for Microsoft of all companies, who have a subscription service that could really use those smaller releases that can be made at a faster rate.
Also you can get locked out of your 360 account if you have active game pass subscription (error 8015190A). MS still haven't fixed that, only a workaround is provided
https://support.xbox.com/en-US/help/errors/xbox-360/error-code-8015190a
"Earlier this month, we began to see a bunch of people reporting issues with backwards compatibility on Xbox One, Xbox Series X and Xbox Series S, and we're pleased to report that Xbox Insiders are already testing a fix for it."
However BC via disc temporary work around on Xbox Series S, not sure what Series S they using but my Series S is digital only.... 😂
Yeah got 12.5GB, had no issues months ago, now in the current state yeah it doesn't understand them unless installed it won't understand any or old it understands. Regardless of in my 360 group, or not.
Glad to see they are working on it. I can wait got plenty to play on other platforms besides the back compat/Xbox One titles.
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