Xbox Is Already Using AI To Create A New Animated Chatbot

You think Xbox might introduce support in their support system too at some point?

The AI created a hottie as its animated chatbot?

So ruining support then?

Because chat bots are useless

Can't be any worse than it is already. Microsoft support is terrible. When I needed support, I was just talking to bots that couldn't solve my issue. Can't see how having AI chatbot would solve the issue. I need human assistance.

There is nothing worse than automated phone calls and button pushing to get to mmmmmmmmmm, hang on, what a minute please, that’s it a HUMAN BEING.
And also bloody chats bots and now AI Chat bots.

I need none of this absolute crap in my life, just give me a person to speak to.

All its does is make customers get angry and stalls me getting to a human being and keeps the call going longer, which you can get charged for, absolute piss take.

Just employ HUMAN BEINGS and treat your customers to some customer satisfaction, you take enough money off us.

By the way this is to all businesses.

@CutchuSlow Even the human assistance is terrible (when you eventually get through to them). Their support, or should I say lack of support, is one of the main reasons I switched from Xbox as my main to PS last gen. They hacked me off that much.

Bring back Clippy!

Microsoft Support helped me several times. Whenever my country's Support was slow or useless or unavailable, I seamlessly try the Irish or Australian versions and eventually my problem gets solved.

These bots are just an excuse to fire more people and make the system drastically worse. Bots never solve anything.

"I understand you are looking for the most popular video game to purchase for your family. The most popular video game is currently Spider Man 2 on the PS5. Would you like me to help you purchase this?"

The problem with all this "chat bots can replace human customer service" isn't that the chat bots are even half decent. It's that for decades "human customer service" has meant "body sitting at a call center that works at a completely different company that does nothing but fill desks with bodies in call centers, in a poor country where nobody actually speaks the target language natively, not trained on the company product at all and not authorized to speak on anything other than following a dialogue tree exactly like a chat bot would anyway."

You don't get an option for human service because human service doesn't exist. You get a chat bot robot, or a human body hired to read a dialogue tree approximating your questions from a multiple choice list. You don't get a thinking person who knows anything with authority to answer you either way. Because customer service is seen as an unwanted expense. They're not there to help us. They're there to make us go away. And it works because in the era of global duopolies in every industry, it's not like you can leave, anyway.

With how restrictive co-pilot is in Edge or Windows 10 (yes it is which surprised me when it dropped) and Windows 11. Yeah I don't have much care.

I know how eh their help app is I barely use it. I look on the Microsoft support or other sources instead or work it out myself/not care and give up if it isn't that important.

Co-pilot I tried a bit on Edge/even less in the Windows 10 OS version and it just sits there. I don't use it because I know how restrictive it is and I also don't need one.

Even Cortana I never used because I didn't need a voice assistant/Personal Assistant. Also because I don't trust it is why I never used Cortana not because I didn't think her benefits weren't good as they were for an upgraded more features Clippy/I mean Clippit and other agents over the years of ideas attempt to try again.

I mean Co-pilot barely does anything because they don't want even registry changes, or maybe automation or other stuff AI would be useful for (only tech people use what they understand of Windows not well general public anyway) if Microsoft allowed people to do so. I mean it's not like tech people don't consider possibilities and vulnerabilities of an AI messing around with WIndows incorrectly how Microsoft wouldn't want it to be used so it ends up pretty basic so it's really basic of a question assistant and that's about it. Wow thanks. I mean that can be helpful but most information I find myself on the topics or refine my search engine, use another search engine or try to avoid the paid top results to get what I'm after anyway. The - or '' if I have to to remove or better define key words even because tricks in search engines exist.

In the hands of server admins or OS developers I'd say for automation maybe it could be useful and is being used for all I know but for the general public it will be just a waste let alone what possibilities if it was more open so it's just sort of 'there'.

AI doesn't need to be on a console even for search suggestions in search bars to tracking other things/assisting in areas we don't need it. If devs or Xbox want telemetry, account banning and other measures for community (and misuse of too), bug reporting or much more, which they already have our telemetry as it is they already know how to fix or track things to solve problems.

We don't need an AI in certain areas for certain things really I don't see a point even if it catches things humans don't or forwards things on, it's actions could be bad in some cases or just helpful for the Xbox OS devs sure if they need it but not the general public I think. Then again how much power it offers depending how it's developed/it's use cases.

So for testing sure, for use cases how restricted/near or completely useless will it be or powerful. I mean I'd take the Xbox One Kinect gestures tutorial over this and that app is dead now.