So, my retail Xbox One started having issues reading discs. Put a disc in and it wouldn't realise that one was in there for the first six or seven times I tried, then it would randomly work.
Jumped on the Microsoft support web chat thing, and they explained a 14 day turnaround for a repair. Told them that was a bit too long (got reviewing to do!) and asked if there was a quicker way. Indeed there was. They could pre-authorise my card for £238, send out a replacement, and would provide postage labels so I could put the faulty unit in the box that the new one arrived in, and send it back. Long as they get the old one back within 14 days, they cancel the pre-authorisation.
That was Thursday evening. Was on the web help for a total of about 5 minutes, and they gave me a brief 2 minute call to get my card details. New console arrived Monday at 9am. Packaging is ridiculously sturdy. It's like a super-strong jiffy-bag with handles that you can just slide the dead console into and put back in the box. Labelled up, ready to go back.
In the dealings I've had with MS support, I have also had a positive experience. I had my 360 done under the extended RROD warranty and it all went smoothly.
Yeah I had similarly good service from them each time I had to return my 360 many moons ago... glad to know things are still just as efficient if I ever have an issue with my One.
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Topic: Gotta love Xbox Support...
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