@Kaloudz that's partially true, there's is a way that only higher agents can access to your account only for verification purposes, however, base on the security protocol anything but like ANYTHING AT ALL of your information can be disclosed nor changed, even worse if these are family safety settings, privacy settings and actually any kind of settings
I'm actually an Xbox Customer Service Representative, sadly all the games you bought are for ever bounded to the account where you bought them, I'm afraid is not possible to transfer all the game from a hacked or disable account to your new Microsoft Account, only when the internal team is able to recover the account what actually happen is that all the information you had on the hacked account (games, achievements, rewards points, etc) it's transferred to the new account with a different alias or email that you need to create on your own, however to get to that point and to assure we are recovering the account for the actual owner there’s a lot of very specific information you need to provide, making this process to take up to 7 days if your information is good enough to recover your account on the first attempt.
So guys, bottom line, it's not going to take you more than 5 min to change you security information and security settings, so it's up to you, wait for up to 7 days (if you're lucky enough) or take 5 min to change your Security information and settings on account.microsoft.com/security
Comments 2
Re: Xbox Players Urged To Use '2FA' Security After Account Gets Hacked
@Kaloudz that's partially true, there's is a way that only higher agents can access to your account only for verification purposes, however, base on the security protocol anything but like ANYTHING AT ALL of your information can be disclosed nor changed, even worse if these are family safety settings, privacy settings and actually any kind of settings
Re: Xbox Players Urged To Use '2FA' Security After Account Gets Hacked
I'm actually an Xbox Customer Service Representative, sadly all the games you bought are for ever bounded to the account where you bought them, I'm afraid is not possible to transfer all the game from a hacked or disable account to your new Microsoft Account, only when the internal team is able to recover the account what actually happen is that all the information you had on the hacked account (games, achievements, rewards points, etc) it's transferred to the new account with a different alias or email that you need to create on your own, however to get to that point and to assure we are recovering the account for the actual owner there’s a lot of very specific information you need to provide, making this process to take up to 7 days if your information is good enough to recover your account on the first attempt.
So guys, bottom line, it's not going to take you more than 5 min to change you security information and security settings, so it's up to you, wait for up to 7 days (if you're lucky enough) or take 5 min to change your Security information and settings on account.microsoft.com/security
Good evening people!