Earlier this year, Xbox began to make some changes regarding digital purchases. Basically, a UK authority said it had "identified concerns" regarding auto-renewals on Xbox platforms, and the board reached out to Microsoft in an effort to see change. In return, the company advised it would "provide more transparent, upfront information to help customers understand their Xbox membership," such as more effectively contacting them prior to a subscription renewal.
Well, it seems those concerns weren't unique to Xbox.
A new GamesIndustry.biz report has spotted that both Sony and Nintendo have agreed to make similar changes to their subscription plans going forward. These changes follow another investigation by the UK authority, and both platform holders are tackling the issue slightly differently.
Sony will begin contacting long-term PS Plus customers who haven't used the service recently, reminding players of how to cancel active subs. If those users then take no action and continue to not use the service, Sony will stop charging them. Xbox committed to a similar change with their proposals earlier this year.
For Nintendo, a simpler change has already been implemented. If you now purchase a Switch Online sub, auto-renewal will be off by default, and users will have to then choose to turn it on after subscribing. That's a welcome change!
All in all, these alterations are good for us as consumers. In the past, various store policies have been tough to follow — seemingly on purpose — and we're glad to see things become more transparent as digital becomes an even larger chunk of the gaming market.
Are these changes good news for you? Do you care enough to notice them? Let us know in the comments.
[source gamesindustry.biz]
Comments 21
Auto renewal should also be turned off for a subscription service, and give the consumer the option to opt into auto renewal.
Will be interesting to see if like Amazon, with free trails for one month for Prime, that make you auto renew and you actually have to opt out.
I guess if it is a free trail it is a little different, what do you think?
@Dezzy70 Everything should be opt-in, never opt-out.
The only thing holding me back from buying a PS5 is that there isn't an equivalent Game Pass service.
@Dezzy70 I would agree that it should always be opt in, BUT all the people that never turn off the auto renewal is probably how they keep sub numbers up and prices low. Whenever I see that auto renew is automatically selected, I’m annoyed for a moment, then remember that business model helps helps keep money funneling into a service I love, making it more viable.
Turn my comment 180.
You could say it is the buyers responsibility to read and configure their subscription services be it opt out or opt in. And if the contract states you are automatically opt in, but here’s how you opt out.
Supplier must make it easy to do so and inform you that you have been automatically opt in.
Then it’s the buyers responsibility to manage their account.
So that change Nintendo made indicates they're copying Gamepass?
What?
@iplaygamesnstuff why? how are services more important than the games themselves? Without the games or these dev studios, neither of these boxes are worth it.
Because I see great value in Game Pass and personally don't see any games I want to play that I can't already play somewhere else. A Game Pass style service would allow me to try and play games I otherwise would just ignore.
Funny how they never had a problem telling me my sub was coming to an end when I have auto renew turned off…
It's interesting to see this piece essentially gloating when Xbox is the only console of the three to ever hide the "turn off auto-renewal" on the console itself. I don't know if it still does this, but Nintendo and Sony have never done this in my experience.
@RevGaming I subscribed for a month of gamepass ultimate the other day & had to turn off recurring billing manually so no Nintendo aren't copying gamepass because gamepass uses auto renew
@RevGaming There's no doubt that content is arguably the most important aspect, but without the ability to deliver that content in a way the consumer wants, the content is rendered useless.
@RevGaming No one said Nintendo is copying Game Pass. The article is talking about subscription renewals.
@Dsswoosh I think it's the reverse. Doesn't matter how it's delivered if it's quality. People will pay if it's quality to them and there's no doubt of that.
Services are relatively new in gaming. For 4 gens we didn't need them and we still don't.
@Syndrome I think the title was changed because of my comment.
@RevGaming But you've just contradicted yourself.
You've said it doesn't matter how it's delivered, then showed preference that it does actually matter to you.
Also, game rentals have been around since before the master system and nes days and have always been popular.
Blockbuster made huge money from it for example.
What's the point in paying full price for a game when you only want to play it for a few weeks?
Rental market is a good thing.
Always has been, always will be.
@Dsswoosh Oh you mean that I don't want Gamepass to be the only way to deliver games in the future?
Well in that case yeah, but what I meant was that it didn't matter until real hardcore xbox fans decided renting games is the better way. Some are not saying it's an option. Some really only play games on Gamepass by this point.
Renting an individual game was fine. This is new.
I guess I replay games (especially multiplayer) so that doesn't apply to me, but I guess wanting a bigger sequel would be another reason. You can always resell it too.
I just think it's silly (I'm going hypothetical) to give up Resident Evil 4 remake as an exclusive for Umbrella corps 2 multiplayer because it's cheaper. Again. Making the exclusives up. Not saying the exclusives are of that quality either. It's just a scenario.
@RevGaming GamePass isn't the only way to play games though.
You're panicking over a future that doesn't exist
Renting has been around, co-existing with purchasing for literally decades.
You must be young.
Don't worry yourself, purchasing will be around forever too.
@Dsswoosh
I don't think purchasing being available matters if the games don't sell well and we're a minority.
Gamepass is not the same as renting on Blockbuster. I used to rent games on blockbuster too.
The future already exists in mobile gaming and tv shows.
Hell, Just watching the Disney Plus marvel series, they're mostly ok. Not as good as an avengers movie, thor ragnarok, spider-man or the upcoming dr. strange. I guess cinema still exists and that's your point but I still think we will see less of those cinema/AAA games from who ever has a service. I already feel like Marvel is releasing less movies. I can't keep up with the series. I'm behind 2 and they're not as enjoyable as a lot of their movies. I guess that's my fear happening to Sony (or any third party Publisher I like) that choose to focus on services and I'm glad they chose the other route.
@RevGaming Games do sell well though.
You're panicking over nothing again 😁
@lolwhatno I won’t disagree. I’m just saying that all subscription models use this. Gym memberships, Netflix, Amazon Prime, Disney+, lawn mowing services, Preferred customer memberships at retail outlets, etc. Some of these businesses wouldn’t exist without auto renewal. If that happens, it happens. Im just saying I enjoy Gamepass and would like to see it stick around.
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