Topic: profile not downloading

i have 1 series x profile works fine
2 360 consoles at 2 different addresses with different networks

when attempting to download the profile it says the profile corrupt

then I removed all profiles now it says incorrect credentials

I have changed the password so it is shorter 12 characters

The profile still not loading

I can make a new profile work with no problem

no 2fa cleared cache has been happening for several weeks on 2 different 360s,s at 2 different addresses

and separate networks

other profile different email Xbox Live works fine