If you've been trying to redeem your Microsoft Rewards points over the weekend, you may have run into an issue where your Microsoft Rewards account has been unexpectedly suspended - fortunately, it's just a tech issue on Xbox's end.
Xbox Loyalty Marketing Lead Daniel Martins has been taking to Twitter to explain what's been going on, advising those who have been incorrectly suspended to contact Microsoft Rewards support:
Reports were flooding in a couple of days ago from Microsoft Rewards users across the globe, with the support team seemingly not aware of the issue at the time, suggesting they could have violated the Microsoft Services Agreement.
However, it's definitely just a bug, and Martins has advised that a fix has now been put in place to stop the issue from affecting additional accounts, but those who have suffered it already will have to wait until Monday at least:
"Update: a fix was deployed on late Friday to stop the issue from affecting additional accounts. The fix did not address already affected accounts.
The team will reconvene on Monday to work on the fix for impacted members. More updates will come. Sorry for inconvenience."
Have you been affected by this Microsoft Rewards issue? Let us know down in the comments below.
Comments 5
Everything is fine for me, but I know people who have been banned for trying to redeem their points.
This is not really related, but I'm worried I'll never want to redeem my points because I like accumulating them so much.
On a similar subject. I can collect normal points but can't get weekly points. Had about 40 weeks in a row before I realised. Tried to raise a ticket on it but no help so gave in owes me quite a few thousands of points.
@Jango-Forest I got mine to 120,000, but then Elden ring and KOF 15 came out. just shy of another 25 squid voucher as it stands.
I hope this is straightened out soon as I'm hoping to cash in my points to go towards buying the Pride controller if/when it's released in the UK.
Show Comments
Leave A Comment
Hold on there, you need to login to post a comment...