Update (Wed 11th Nov, 2020 23:30 GMT): Twitter account Xbox Studio has posted a video showing how this effect could easily be faked using a vape or e-cigarette, so it looks like this could just be a hoax.
However, in response, Microsoft has provided the following statement to Eurogamer:
"We take all product safety reports seriously and our products meet or exceed industry standards. We are in the process of investigating further."
The official Xbox Twitter account has also tweeted this:
Original story (Wed 11th Nov, 2020 11:00 GMT): Uh oh. Following the global launch of the Xbox Series X yesterday, a very small handful of owners have taken to social media to report that their consoles are apparently emitting smoke from the top vent.
There's been a lot of doubt as to whether these videos are real or faked, but considering that we've now got three separate reports of the same issue, we're willing to believe them a little more.
For starters, here's what we've come across on social media so far:
That last report is from a Polish Xbox fan, who says that the smoke appeared after just a minute-or-two of use while browsing the dashboard, noting in a reply that they "just wanted to highlight the problem."
We'll keep an eye out for any additional reports about this, but rest assured this appears to be an extremely isolated issue (if it's even real), so we don't suggest getting in a panic about your own brand-new Series X!
What do you make of this? Give us your thoughts down in the comments below.
Comments 53
Mine doesn't even smell nor gets hot. Bad luck but guarantee covers them (if the stories are true).
EDIT: It seems to be more internet bs...
"a very small amount of owners"... Curiously, a very small amount of owners exists because of the ultra low stock. So it's not only potential owners that are fuming
It's crazy how fast nonsense spreads on the internet.
I love how everyone’s first reaction is NOT to switch it off before it burns you home down, no no, you must record it all first...
I should have said, which adds to me not believing this. But people will and so literally film any bad thing before actually doing anything about it!
@S1ayeR74 LOL
Why I didn't buy at launch. Even if this turns out to be fake, with the pandemic I'm sure quality control is harder than usual for both MS and Sony. Much better to wait a few months when the kinks are ironed out
There will inevitably be broken Xbox's. It the nature of technology, but to be smoking like that is pretty scary. To be woken up by it suggests it was smoking in rest mode and a potential death trap.
Hopefully this is just fake news (although similar reports across the world makes it seem less likely). Guess I might be lucky to have missed the first wave of preorders then.
I have a PS5 preordered and according to most people on this site the Series X is seen as a much better design so if this smokes then what does this means for the PS5. Might have to play in a nuclear bunker to be safe....
Edit: Have to add those photos don't look like the normal places people play Xbox imo. Rooms are such a mess
How the hell an electronic device can generate so much smoke. I've seen an used GPU (RTX1070) literally going in flame and it didn't generate any similar amount of smoke.
Let's wait and see before we pass judgment, shall we? This could be true, new electronics stuff has a failure rate, which is expected. Mine works like a charm, but I haven't put it through a serious stress test yet (only 1-2 hour gaming sessions).
Whats generating the smoke though? Just having hot metal doesn't do that, surely you'd have to pour something in the top for that to happen
Makes me wonder has something flammable managed to get in the vents or has there been liquid damage somehow.
You wouldn't get that amount of smoke otherwise.
No issues with mine. I even took some heat samples myself last night while the kids played Forza Horizon 4. The bottom was actually cold to touch (room temp) and the top grate was the hottest point at mouth exhaled-breath warm (like 37 C or so).
Yes, if you blow on the back of your hand that's how warm my Series X was last night in FH4. Quiet as a fart in church.
All three emitting smoke with the power off?... Hmmmm
He has since tweeted
"There are no marks on the console. Everything happened inside. The only effect was the liquid dripping onto the floor afterwards."
Well what liquid is that then?
The more I look at this the more I call fake. It really does look like someone has just blown vape into it for fun.
I wonder if you can buy insurance for burning S/X units?
I hope no ones house/apt/igloo catches on fire.
But yeah I think I'll wait an few months before buying one after seeing this.
Smells like fake. The ”smoke” looks very much like my vapeclouds. Smoke from a electric short is black
The bottom of the X, just above the spinning pedestal, is as open as it is on top, with another grate of circles. If one wanted to do something like this with vaping, you could easily enough. Inhale, blow it through the bottom, which then makes its way out the top. Done. Crack out phone. Famous on Youtube for 15 minutes.
This is worrying... idk if it's real or not but at least the 1st video is more believable to me, 2nd one can't be real
It’s a special effect of dry ice to celebrate you getting one.
Habemus Papam!!
@orionreplay If you view the second video you can't actually see the bottom of the console properly.
If they both smoked the same I'd think it's real. But to have just drastically different smoke coming out does look suspect in my eyes.
@StonyKL i was thinking the same thing, as its not think enough for electronic smoke.. also electronic smoke has a yellow color to it most of the time...as we say when you release the genie from electronics they are dead.. also the first video who would have their xbox that far from the entertainment center especially in that messy room your just asking to knock it over...
So could one of you guys do us all a favour and blow some vape through your Series X and see if it looks like these videos. I'll sit and wait for you responses....
@carlos82 Hmmm... sounds very suspect, either their was a manufacturing error for a few consoles, or this is all made up and they poured liquid into the consoles, now considering people have bought brand new devices like consoles and phones and smashed them up outside the stores before for views and fame, it wouldn’t surprise me if people poured liquid into their Xbox’s for the same reason.
Looking at it more I’m going to agree it’s fake, their would be several fuses that would have blown killing the power and the fan, yet it’s obvious the fan is on and blown the smoke out, I think someone has vaped or something into it as the smoke is only lasting for a few seconds, just like if someone blew smoke into the bottom of the console.
There is a little human inside using a vape 😂
Gonna buy fire insurance before I buy one now
DOA units are certain to exist, but the smoke is indeed weird. As other said, that's far too much smoke for anything inflammable within a console or computer. It could be debris or foreign matter that made it in at production.....could be melting plastics, but that's too much smoke for that, melting plastic is insidious, not obvious. And the mention of liquid emerging......these consoles don't contain liquid at all.....
The only possibility I can think of is as @AJDarkstar says above, a cracked vapour chamber is the only real possible source, though that would be steam, not smoke, then - believable from the picture, except the chamber shouldn't contain anywhere near that much liquid. Unless an overfill of the chamber is the source of the problem. I suppose that's possible if it happened just during browsing the UI. Chamber overfilled with liquid coolant at the factory, heats up, overpressurizes, cracks the chamber. But I'm still not convinced the chamber even if overfilled could physically contain enough liquid content for that big a steam plume. It's pretty tiny. And other than that.....if liquid is in the box....that's not normal.
Edit: Watching again, that third one just can' be real. The density of smoke is even entirely wrong for anything burnable in a console. The second one looks potentially legit though. It's believable that one could be caused by a short of some kind. But it does seem a little too ready to capture. When my prized items fail, "let me record this and upload it" isn't what runs through my mind, more than panic and freaking out.
One thing I'm doing is running min horizontal specifically because I don't trust foreign matter not dropping through the top vents. It's entirely possible these units represent that fear, something dropping into the top vent, then shorting and smoking. #TeamHorizontal.
Snoop Dogg Limited Edition
@AJDarkstar Oh man, CRTs....now those things had some compounds that could burn and burn...... burning cathodes can create some interesting fireworks when they burn.... Thus the classic flame shooting out of the blown out guitar amp.... Hopefully XSX isn't powered by tubes....
Maybe it's generation. When faced by an existential threat, we freak out and curse like sailors. When the modern kids face the threat, they record it for the retweets.
I'm inclined to believe this can happen.
Given the amount of smoke, I would guess cables burning, likely something faulty with a small number of power supplies. A single peeled cable making contact with the wrong surface (or another peeled) could result in this, even if the console was powered on but plugged in.
All troll accounts..
The more I look at it, the more it looks odd.
The second one especially, there really is too much constant smoke and its too light in colour.
Besides, the wires and multi-plugs trailing up the wall are probably not a good idea anyway, especially when you've got everything sitting on a wooden crate.
As everyone has already said though, at least he's got some nice steady footage for YouTube, I think I'd be shaking a bit if my bedroom was going to catch fire.
This is pretty much confirmed fake now. With Xbox themselves replicating how the effect can be done.
It's pathetic how low fanboys will go to drum up hate and clicks for the console they don't like.
Respect for Microsoft for disproving it and taking hardware seriously at the same time.
Still buying my Series X before my PS5 👍
Good to see MS jumping on this fast and doing their own legwork. It's a shame things like this are being done, if above all else it ends up de-legitimizing actual customers that do get actual lemons (in the non-smoking section.)
@AJDarkstar "200,000 Likes in 30 minutes! You're on fire!"
@pip_muzz I'm not sure it's PS fanboys so much as opportunists that see a chance to get easy clicks and build their "brand" for cash. Like scalpers with cameras. They'll be there tomorrow for PS5, too, and aren't necessarily XB fanboys.
@NEStalgia Fair point. I think you're correct that it's mostly the clickbait crowd. Also your typo of Lemons instead of Demons makes so much sense as well, I'd leave it it's so funny 👍
@AJDarkstar Ugh....those people..... I get "it's their money, they can do what they want with it whether you approve or not" thinking to a point. But such a display of blatant disregard for basically anything is grotesque.
That said....I also get that given ad moneitzation for high traffic sites on youtube, it's more like doing a TV show...smash a $500 console as a business expense, and you can make $5000+ out of it....so in that regard it's not extravagance....it's just business. It's the viewers who actually pay in time given to advertisers that represent the paradox of excess. I don't understand humans in 2020.
@pip_muzz I hope you’re right. Makes you wonder though why people would take a brand new console and do whatever they’re doing to create the smoke effect. I’m erring on the side of not believing these stories, but a small part now worries that when I’m out at work my flat is gonna burn down! I have smoke alarms, but that’s no good if I’m not there!
@NEStalgia hey tomorrow PS5 launches and yes some will do anti PlayStation post's but hopefully the majority of people just stay off of social media and play games. My downloading went Uber fast this morning and i now have a nice selection of games to play. Got into Ryse for almost 3 hours last night for the small price of lack of sleep.
As someone who expects to see some issues with the new systems I can honestly these are probably fake. If your system was smoking like that Microsoft would not tell you to unplug and plug in again
@WesEds "It's set my house on fire!"
"Could you try turning it off and on again?"
@FraserG @WesEds 😂😂 Can see all the ones that have faked it asking themselves: "But that's the fix for everything tech. How could they not ask me to try that."
Another thing that makes me think they are fake is that a lot of games journalists have had the new console for a while and have never reported on such a thing happening.
@WesEds Sounds like you've never reached Microsoft's Bangalore call centers......... There's a certain level of script reading that I can't believe anyone actually gets paid for....
@Krzzystuff LOL, I hear you on the lack of sleep from last night!
It's weird how the Polish tweeter's Xbox Series X doesn't have a power button, huh?
This was just some fools blowing vape smoke in their Xbox and posting a video of it to get clicks and attention. Nothing to see here, and it's shameful for this to still be an article, giving it more attention than it deserves.
Obviously fake.
Told you. I know my vape clouds 😏😚☁️☁️
Power supplies usually go out with a sudden bang from my experiences, and capacitors can burn slow but I've never seen one give off that much smoke. I'm not gonna say this is fake, but I suspect it is.
Mine works great but does emit some hot air out the top, hotter than I’d expect, and had a smell to it. Heated plastic?
Anyway, no big deal. Happy to have it.
‘Microsoft investigating’, probably means they are investigating legal action against against those making the videos. If found to be faking it.
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